Safety is Our Priority

It's safe to visit IHA for your healthcare needs

With our practices now open, and as we continue our journey through this new normal, patient safety remains our top priority. Our primary concerns are your safety and addressing your medical needs. We appreciate your patience and cooperation during this time. Thank you for your understanding as we take unique measures to keep all of our IHA patients healthy! 

Appointments and Access 

While the coronavirus is still in our communities and cases are on the rise, IHA continues to be among the safest places in healthcare. We want to assure you that IHA is well prepared to address this virus. Our primary concerns are your safety and addressing your medical needs. You should feel confident we're keeping your family, our staff, and our communities safe. Don't delay getting the care you need. 

Make an Appointment

What we are doing to protect our patients 

• Enforcing visitor restrictions to limit the number of people in our practices. See our Visitor Guidelines. 
• Spacing the timing of patient appointments to minimize unnecessary exposure. 
• Maintaining social distancing between patients in all common areas. 
• Separating sick and well patients. 
• Increasing the number of video appointments when clinically appropriate. 
• Following cleaning protocols laid out by the CDC to ensure safe, sanitized care environments. 

What to expect when you arrive at an IHA facility

• All staff, patients, and guests are required to wear masks. 
• All staff, patients, and visitors to our practice locations are screened for symptoms of COVID-19. 
• All staff and providers are wearing appropriate Personal Protective Equipment (PPE) including eye shields, gowns, and gloves, in addition to masks. 
• Hand sanitizer is available at each building entrance and numerous locations throughout our facilities. 
• Visitor restrictions are being enforced to limit the number of people in our practices. 
• We are spacing the timing of patient appointments to minimize unnecessary exposure. 
• Social distancing of 6 feet or more between patients is facilitated in all of our common areas. 
• Following cleaning protocols laid out by the CDC to ensure safe, sanitized care environments. 
• You may be asked to wait in your car or socially distanced outside until your appointment time. 

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Updated COVID-19 Symptoms 

Testing is currently open to patients who in the last 48 hours had one of the following symptoms: 

• Fever over 100 degrees Fahrenheit (or over 99 degrees with an infrared thermometer) 
• Cough
• Shortness of breath
• Loss of taste or smell 
• Diarrhea (3+ episodes over 24 hours) 
• Toe or finger lesions in pediatric patients 

OR who, in the last 48 hours, had two of the following symptoms: 

COVID-19 Testing

Save Your Spot for drive-up COVID-19 testing at select IHA Urgent Care locations 

During this pandemic, feeling sick can be scary. If you have symptoms like fever, cough, or shortness of breath, it is important to get tested for COVID-19. You should always contact your doctor with questions or concerns, but having test results will help with their recommendations for your care. 

IHA offers convenient drive-up COVID-19 testing for new and established patients. We offer both PCR and Rapid tests. Your provider will determine which test is best for you based on your symptoms. Rapid testing is not always recommended. Do not go to your local IHA Urgent Care or emergency department for COVID-19 testing. 

Patients in need of a COVID-19 test, please be aware:
1. You must have an appointment. Save Your Spot at one of our COVID-19 testing locations below.
2. Testing is being prioritized for symptomatic patients and patients who have had a high-risk exposure in the past 5 to 7 days. We are able to offer rapid testing to patients who need it to return to school or work, or for travel requirements. 
3. COVID-19 test results usually take 24 to 72 hours to return.
4. If you are unable to find a testing time at our sites, please visit Michigan.gov to find an alternate testing location. 

Find a COVID-19 Testing Location

After your COVID-19 Test 

If you were tested due to having one or more COVID-19 symptoms or exposure to someone that tested positive for COVID-19, you are required to quarantine at home until you get your test results. 

 

Your COVID-19 test results will be delivered to your Trinity Health MyChart patient portal as soon as they are available. Please note that current results can take up to five days. If you test positive for COVID-19, you will get a call from a provider. 

We are asking that patients refrain from calling our offices regarding test results until at least five days after your test. 

Access or Sign Up for Trinity Health MyChart Patient Portal

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Pediatric Patients

If your child is experiencing any symptom of COVID-19 and you think they need to be seen or tested, call your IHA Pediatrics practice or schedule a "COVID Symptom Visit / Testing" appointment online. We recommend that pediatric patients are seen by their pediatricians and tested in the office. 

Schedule a Pediatric Appointment 

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OB/GYN Patients 

We know this is a stressful time for many of our obstetrics and gynecology patients, especially those who are pregnant. As always, if you have any questions please call your IHA Obstetrics & Gynecology practice for more information. 

Updates for OB/GYN Patients 

 

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Antibody Testing

There is a great deal of research going into finding an accurate antibody test to help determine whether a person has had COVID-19, and whether or not this will make them immune to future COVID-19 infections. These tests are now becoming available, but it is unclear if and when these antibody tests will be clinically helpful.

Frequently Asked Questions about Antibody Testing

 

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COVID-19 Digital Resources

 

COVID-19 Printable Resources

 

   

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