What you need to know about COVID-19

Safety is Our Priority

It's safe to visit IHA for your healthcare needs

With our practices open, and as we continue our journey through this new normal, patient safety remains our top priority. Our primary concerns are your safety and addressing your medical needs. We appreciate your patience and cooperation during this time. Thank you for your understanding as we take unique measures to keep all of our IHA patients healthy!

Appointments and Access

While the coronavirus is still in our communities, IHA continues to be among the safest places in healthcare. We want to assure you that IHA is well prepared to address this virus. Our primary concerns are your safety and addressing your medical needs. You should feel confident we're keeping your family, our staff, and our communities safe. Don't delay getting the care you need.

Make an Appointment

What we are doing to protect our patients

Enforcing visitor restrictions to limit the number of people in our practices. See our Visitor Guidelines.
Spacing the timing of patient appointments to minimize unnecessary exposure.
Maintaining social distancing between patients in all common areas.
Separating sick and well patients.
Increasing the number of video appointments when clinically appropriate.
Following cleaning protocols laid out by the CDC to ensure safe, sanitized care environments.

What to expect when you arrive at an IHA facility

All staff, patients, and guests are required to wear masks.
All staff, patients, and visitors to our practice locations are screened for symptoms of COVID-19.
All staff and providers are wearing appropriate Personal Protective Equipment (PPE) including eye shields, gowns, and gloves, in addition to masks.
Hand sanitizer is available at each building entrance and numerous locations throughout our facilities.
Visitor restrictions are being enforced to limit the number of people in our practices.
We are spacing the timing of patient appointments to minimize unnecessary exposure.
Social distancing of 6 feet or more between patients is facilitated in all of our common areas.
Following cleaning protocols laid out by the CDC to ensure safe, sanitized care environments.
You may be asked to wait in your car or socially distanced outside until your appointment time.

COVID-19 Symptoms

Testing is currently open to patients who in the last 48 hours had one of the following symptoms:

Fever over 100 degrees Fahrenheit (or over 99 degrees with an infrared thermometer)
Cough
Shortness of breath
Loss of taste or smell
Vomiting

OR who, in the last 48 hours, had two of the following symptoms:

Runny nose or Congestion
Sore throat
Chills
Fatigue
Diarrhea
Headache
Muscle pain or body aches

See all symptoms.

COVID-19 Testing

Save Your Spot for COVID-19 testing at select IHA Urgent Care locations

Thanks to the pandemic, feeling sick can be scary. If you have symptoms like fever, cough, or shortness of breath, it is important to get tested for COVID-19, even if you have been vaccinated. You should always contact your doctor with questions or concerns, but having test results will help with their recommendations for your care.

IHA offers convenient COVID-19 testing for new and established patients. We offer both PCR and Rapid tests. Your provider will determine which test is best for you based on your symptoms. Rapid testing is not always recommended.

Patients in need of a COVID-19 test, please be aware:
1. You must have an appointment. Save Your Spot at one of our COVID-19 testing locations below.
2. Testing is available for symptomatic patients and patients who have had a high-risk exposure in the past 5 to 7 days. We also offer rapid testing to patients who need it to return to school or work, or for travel requirements.
3. COVID-19 test results usually take 24 to 72 hours to return. Test results are delivered in the MyChart Patient Portal.

Find a COVID-19 Testing Location

After your COVID-19 Test

If you were tested due to having one or more COVID-19 symptoms or exposure to someone that tested positive for COVID-19, you are required to quarantine at home until you get your test results.

After Testing Instructions

Your COVID-19 test results will be delivered to your Trinity Health MyChart patient portal as soon as they are available, usually within 24 to 72 hours. Some rapid testing could have a quicker turnaround time.

The best and fastest way to receive your results is through the MyChart Patient Portal. We highly recommend you check your MyChart account often for your results and for further instructions from us.

Important note: Patients under 18 years of age, patients over 60 years of age and patients without MyChart will receive a call if they tested positive for COVID-19. Calls can take up to 5 days which is why it's very important for you to check MyChart for your results and to call your doctor or return to the Urgent Care if you experience worsening symptoms of COVID-19.

Patients between 18 and 59 years of age will not be notified by phone of a positive test result due to the overwhelming number of positive cases in Michigan. Instead we will send instructions on MyChart. Patients should call their primary care physician if they have any additional questions. If you do not have a primary care physician, you can call us at IHA Urgent Care.

We are asking that patients refrain from calling our offices regarding test results until at least five days after your test.

Access or Sign Up for Trinity Health MyChart Patient Portal

Pediatric Patients

If your child is experiencing any symptom of COVID-19 and you think they need to be seen or tested, call your IHA Pediatrics practice or schedule a "COVID Symptom Visit / Testing" appointment online. We recommend that pediatric patients are seen by their pediatricians and tested in the office.

Schedule a Pediatric Appointment

Antibody Testing

There is a great deal of research going into finding an accurate antibody test to help determine whether a person has had COVID-19, and whether or not this will make them immune to future COVID-19 infections. These tests are now becoming available, but it is unclear if and when these antibody tests will be clinically helpful.