About Our Survey
IHA values patient feedback. We partner with Press Ganey, a leading provider of patient experience measurement, to survey our patients on their experience. We are focused on improving all aspects of the IHA experience for our patients and believe in sharing the results of our patient surveys.
Who receives the survey?
Patients randomly receive the survey, either by mail or email, following their physician visit. The survey data is used to improve every aspect of the patient experience. The data helps IHA to understand patient needs and supports the goal of providing each patient with an exceptional experience of care.
Press Ganey Seal of Integrity
IHA is proud to meet the Press Ganey Seal of Integrity standards. This seal guarantees that the physician star rating and comments are valid, objective, and meet scientifically rigorous standards. The requirements include:
- 100% validation of patient responses. Responses are from the patients who saw the referenced physician.
- Compliance with the Press Ganey Star rating methodology (zero to five stars).
- Assurance of 30 or more survey returns per provider.
- Complete posting of positive and negative feedback with the exception of comments that are libelous, slanderous, profane or those that risk patient privacy.
Contact Us
If you would like more information about our survey or would like to contact a member of our Patient Experience team, please contact Tarah Lantz, Communications & Experience Manager, at experience@ihacares.com.