COVID-19 Vaccine
Fully Vaccinated
PCP Patients 12+
All Active Patients 12+

What you need to know about COVID-19



Safety is Our Priority

It's safe to visit IHA for your healthcare needs

With our practices open, and as we continue our journey through this new normal, patient safety remains our top priority. Our primary concerns are your safety and addressing your medical needs. We appreciate your patience and cooperation during this time. Thank you for your understanding as we take unique measures to keep all of our IHA patients healthy! 

Appointments and Access 

While the coronavirus is still in our communities, IHA continues to be among the safest places in healthcare. We want to assure you that IHA is well prepared to address this virus. Our primary concerns are your safety and addressing your medical needs. You should feel confident we're keeping your family, our staff, and our communities safe. Don't delay getting the care you need. 

Make an Appointment

What we are doing to protect our patients 

  • Enforcing visitor restrictions to limit the number of people in our practices. See our Visitor Guidelines
  • Spacing the timing of patient appointments to minimize unnecessary exposure. 
  • Maintaining social distancing between patients in all common areas. 
  • Separating sick and well patients. 
  • Increasing the number of video appointments when clinically appropriate. 
  • Following cleaning protocols laid out by the CDC to ensure safe, sanitized care environments. 

What to expect when you arrive at an IHA facility

  • All staff, patients, and guests are required to wear medical grade masks (one will be provided if needed). 
  • All staff, patients, and visitors to our practice locations are screened for symptoms of COVID-19. 
  • All staff and providers are wearing appropriate Personal Protective Equipment (PPE) including eye shields, gowns, and gloves, in addition to medical grade masks. 
  • Hand sanitizer is available at each building entrance and numerous locations throughout our facilities. 
  • Visitor restrictions are being enforced to limit the number of people in our practices. 
  • We are spacing the timing of patient appointments to minimize unnecessary exposure. 
  • Social distancing of 6 feet or more between patients is facilitated in all of our common areas. 
  • Following cleaning protocols laid out by the CDC to ensure safe, sanitized care environments. 
  • You may be asked to wait in your car or socially distanced outside until your appointment time. 

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COVID-19 Symptoms 

Testing is currently open to patients who in the last 48 hours had one of the following symptoms: 

  • Fever over 100 degrees Fahrenheit (or over 99 degrees with an infrared thermometer) 
  • Cough
  • Shortness of breath
  • Loss of taste or smell 
  • Vomiting

OR who, in the last 48 hours, had two of the following symptoms: 

  • Runny nose or Congestion
  • Sore throat
  • Chills
  • Fatigue
  • Diarrhea
  • Headache
  • Muscle pain or body aches 

See all symptoms

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COVID-19 Testing

Save Your Spot for COVID-19 testing at IHA Urgent Care locations 

We recommend patients  Save Your Spot  for COVID-19 testing. Spots open 24 hours in advance, with more availability opening up as the day goes on.

COVID-19 PCR test results are typically sent to the MyChart patient portal within 24 to 72 hours, although it can take longer. Rapid antigen test results are sent to the MyChart patient portal in 1 to 2 hours. Your provider will discuss the most appropriate test for you. Due to the demands on our staff with the high volume of testing, we cannot deliver positive COVID-19 test results over the phone, so all test results are sent to the patient in the MyChart patient portal.  


After your COVID-19 Test 

If you were tested due to having one or more COVID-19 symptoms or exposure to someone that tested positive for COVID-19, you are required to quarantine at home until you get your test results. 

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Pediatric Patients

If your child is experiencing any symptom of COVID-19 and you think they need to be seen or tested, call your IHA Pediatrics practice or schedule a "COVID Symptom Visit / Testing" appointment online. We recommend that pediatric patients are seen by their pediatricians and tested in the office. 

Schedule a Pediatric Appointment 

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Antibody Testing

There is a great deal of research going into finding an accurate antibody test to help determine whether a person has had COVID-19, and whether or not this will make them immune to future COVID-19 infections. These tests are now becoming available, but it is unclear if and when these antibody tests will be clinically helpful.

Frequently Asked Questions about Antibody Testing



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COVID-19 Digital Resources


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Frequently Asked Questions about COVID-19

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Video Appointments at IHA

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Read about COVID-19 on the IHACares Blog

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COVID-19 Printable Resources


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Social Distancing Guidelines

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After Testing Instructions

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Recommendations for At-risk Patients

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At-home Fitness Tracker

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Together, we can reduce the risk of exposure to COVID-19 and help you and your family remain healthy and safe!
Prevention of COVID-19