With our practices open, and as we continue our journey through this new normal, patient safety remains our top priority. Our primary concerns are your safety and addressing your medical needs. We appreciate your patience and cooperation during this time. Thank you for your understanding as we take unique measures to keep all of our IHA patients healthy!
Appointments and Access
While the coronavirus is still in our communities, IHA continues to be among the safest places in healthcare. We want to assure you that IHA is well prepared to address this virus. Our primary concerns are your safety and addressing your medical needs. You should feel confident we're keeping your family, our staff, and our communities safe. Don't delay getting the care you need.
Enforcing visitor restrictions to limit the number of people in our practices. See our Visitor Guidelines.
Spacing the timing of patient appointments to minimize unnecessary exposure.
Maintaining social distancing between patients in all common areas.
Separating sick and well patients.
Increasing the number of video appointments when clinically appropriate.
Following cleaning protocols laid out by the CDC to ensure safe, sanitized care environments.
What to expect when you arrive at an IHA facility
All staff, patients, and guests are required to wear medical grade masks (one will be provided if needed).
All staff, patients, and visitors to our practice locations are screened for symptoms of COVID-19.
All staff and providers are wearing appropriate Personal Protective Equipment (PPE) including eye shields, gowns, and gloves, in addition to medical grade masks.
Hand sanitizer is available at each building entrance and numerous locations throughout our facilities.
Visitor restrictions are being enforced to limit the number of people in our practices.
We are spacing the timing of patient appointments to minimize unnecessary exposure.
Social distancing of 6 feet or more between patients is facilitated in all of our common areas.
Following cleaning protocols laid out by the CDC to ensure safe, sanitized care environments.
You may be asked to wait in your car or socially distanced outside until your appointment time.
Save Your Spot for COVID-19 testing at IHA Urgent Care locations
We recommend patients Save Your Spot for COVID-19 testing. Spots open 24 hours in advance, with more availability opening up as the day goes on.
COVID-19 PCR test results are typically sent to the MyChart patient portal within 24 to 72 hours, although it can take longer. Rapid antigen test results are sent to the MyChart patient portal in 1 to 2 hours. Your provider will discuss the most appropriate test for you. Due to the demands on our staff with the high volume of testing, we cannot deliver positive COVID-19 test results over the phone, so all test results are sent to the patient in the MyChart patient portal.
If you were tested due to having one or more COVID-19 symptoms or exposure to someone that tested positive for COVID-19, you are required to quarantine at home until you get your test results.
If your child is experiencing any symptom of COVID-19 and you think they need to be seen or tested, call your IHA Pediatrics practice or schedule a "COVID Symptom Visit / Testing" appointment online. We recommend that pediatric patients are seen by their pediatricians and tested in the office.
There is a great deal of research going into finding an accurate antibody test to help determine whether a person has had COVID-19, and whether or not this will make them immune to future COVID-19 infections. These tests are now becoming available, but it is unclear if and when these antibody tests will be clinically helpful.